Fairer Aberdeen

Frequently Asked Questions

This page will be updated regularly with information to resolve common FAQs to the users of the site.

Why has my activation email not arrived for my new Community Choices (Consul) account?

There can be a variety of reasons why an activation hasn't arrived e.g. typo in your email address when registering etc but there are things you can check/do. Check your spam or junk mail folder around the date you initially registered to make sure that the email has not been diverted by your mail provider e.g. gmail, yahoo, hotmail etc. Please add noreply@mail.communitychoices.scot to your list of contacts when logged into your email account as this will help to ensure the emails arrive in your inbox.

If your question is not answered please contact .......


I am having problems registering with Google Chrome.

Some users are experiencing registration issues using Google Chrome and are being sent to a blank page.  If this happens first of all ensure your browser and network settings are enabled to allow pop-up windows and that your firewall accepts the communitychoices.scot url.  If you still experience a problem please try with another brower such as Internet Explorer, Safari or Firefox.  These can all be dowloaded free of charge to your desktop or mobile device.

We are actively working to resolve this issue and will notify users as soon as it is working.


Can I register another person in my household to the same user account? 

No, each user has to create a unique account using a different email address. You cannot register more than one user against one email address.


The username I want is not available?  

If the username you create has already been taken you will be asked to create a different unique one.  You can do this by adding a special character or digit or by choosing another username.


The password I want to use is not being accepted?

Please ensure you are selecting an 8 character password.